Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Yes, you are required to register an account for you to start ordering from us. It will also allow you to keep track of your current and past orders.  

To reset password, simple, just click this link here
and submit your account email address. You will receive an email where you will
need to follow the step and create a new password.  


What happens after an order is made?

You will receive an email confirmation on your purchase with an Order Number. Be sure to check your order status on our website at by logging into your account. Once your payment has been verified, we will process and ship your order within 2 business days. An email with the tracking number will be sent to you once the item has been shipped. 


Can I add/remove/change items
upon order successfully placed? Sorry, no changes can be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout. 


How do I cancel my order? 

Yes you can request for order cancellation, but please note that it is only base on a valid reason (e.g.: duplicated order), which subject to the sole discretion of our team to accept or disapprove. 


Cancellation requests due to
‘Change of mind’ will not be entertained. 


Kindly drop us an email to
with the following details for us to process further. 


- Order Number: 

- Email Address: 

- Contact Number: 

- Reason of cancellation:  

Shipping & Duties

Once your payment has been verified, we will process and ship your order within 2 business days. Order after 9 am will be processed on the next business day. An email with the tracking number will be sent to you once the item has been shipped.  

For Local Delivery (Malaysia), it will take within 3 - 5 business days for your parcel to be delivered (5 - 7 business days for Sabah and Sarawak)

Don't be worry about your order status says "Shipped" but the tracking information doesn't show movement. Upon pickup from our courier partner, it may take up to 24 hours for the tracking detail to be updated. We appreciate your patience and you should expect your package to arrive within the estimated timeframe.  

In the event where there's no movement in the tracking status after 24 hours or more, kindly drop us an email to with the following detail for us to investigate further: - 


  • Order Number: 
  • Tracking number: 
  • Contact Number:  

If tracking number still not received, in this case your order may not be processed yet but not to worry. A tracking number will be generated and email to you only after the order is processed and shipped, normally within 2 business days.

If your order status has been marked as "Shipped" but no tracking number received, kindly drop us an email to with the following details for us to investigate further: -

  • Order Number:
  • Contact Number:  

We can't promise that we can accommodate all such requests as it shall be subjected to the business conditions. No changes are allowed once the order is processed/shipped.  

Our courier partner will make 2 delivery attempts, or a note will be left at your doorstep should there's no one is around during the delivery. You may contact them directly to check the status of the parcel or to arrange a self-pickup at their facility

note: Always make sure to have someone available to receive the parcel upon the arrangement to avoid failed delivery.  

For International shipment, we will be using Aramex, DHL

How much will it cost for shipping to my country?

The shipping fee will be calculated during checkout. It will be calculated based on the parcel weight/dimension & the delivery address/country. 


Will I have to pay any additional taxes or duties?

All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The general amount may vary depending on the country to which the order was shipped. 

You should contact your customs office in order to find out the specific percentage. Therefore, UniqTee cannot control and is not responsible for any duties applied to your package. You will be responsible for paying any additional charges for customs clearance.  


Payment options

We accept all Credit/Debit Card under VISA & MASTERCARD,

For more other specific payment options, please see the list of payment options when checking out. 

Cash on Delivery (COD)

No, we do not accept COD service at the moment. 


Charged double

We would advise you to quickly drop us an email to for us to investigate with our finance department. Please provide us the detail below in the email: 


- Email address: 

- Contact Number: 

- Payment Transaction ID: 

- Date of Transaction: 


note: You should receive an email
notification on the transaction from our payment gateway system where you can
obtain the Transaction ID. 

Official receipt?

You may drop us an email at with following details, we will generate you an e-invoice for your perusal. 


- Order Number: 

- Contact Number:  

Other Query

How do I redeem a voucher code?

A valid voucher code can be redeemed/used upon checking out. Be sure to insert/apply the code before proceeding to the payment. Be sure to register an account with us to utilize the voucher received. The use of any Voucher Code is subject to its terms and conditions, which may differ base on issuance. 


How can I get the latest news for UniqTee Products?

We would recommend that you subscribe to our e-newsletter and we’ll keep you posted. Alternatively, you may follow our

Social Media account below: 

- Facebook: click  

- Instagram: click

Will the item inside the cart be reserved for me?

Unfortunately, the item in the cart does not mean it is reserved for you. Should the item be removed/unavailable from the cart upon checking out, it shall indicate that the
product is currently no longer in stock. 



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