How to Returns

1. Repack your item(S) using the original packing with the order invoice.

2. Complete return form and fill up Courier shipping label which may be obtained from Courier services (Poslaju, NinjaVan, etc..) Drop off your parcel and keep your record of return tracking number and send us a photo of the receipt for store credit reimbursement.

3. Ship to  

UNIQTEE SDN BHD
NO.8 JALAN 7/7 TAMAN INDUSTRI SELESA JAYA 43300 SERI KEMBANGAN SELANGOR

Faulty Returns

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations and just follow the returns process above online.

Change of Mind Returns

If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores), subject to the following conditions:

1. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.

2. Products purchased from any UT retail or online store can be returned at any time by the customer with proof of purchase;

3. Swimwear, underwear, pre-ordered and sale items are not refundable. exchangeable or refundable. Damaged, marked or altered items are not accepted and will be sent back.

4. All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;

5. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);

6. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and

7. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.

Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.